Fiilex is dedicated to providing you with prompt and friendly service. The fastest way to get your issue resolved is to email us at email (Fiilex@fiilex.com) We can help you troubleshoot and diagnose your issue and determine if your product needs to be shipped out to us for repairs.
Preparing your Shipment
If we determine that your product needs repairs and is still under warranty, we will issue you a Return Merchandise Authorization Number (RMA Number). We will not accept shipments without an RMA Number, so please make sure to write the RMA number on the outside of the box. Items should be properly packaged to insure protection from damage in shipping. Please remove all accessories from packaging, you do not need to include the power cable unless it is part of the problem.
If we determine that the light, or the issue is outside of warranty repair, we will provide you with an estimate for the repair. If an estimate is not approved within 60 days, the repair estimate is rejected, or customer does not respond with any action, we will dispose of the light.
Shipping, insurance and handling charges will be added to all prices for UPS Ground Shipment. Additional charges may apply for extra heavy shipments (Shipments over 50lbs).
Products with impact damage require individual estimates and may be subject to a re-estimate once the extent of damage has been determined by examination.
Where to Send Repairs
You must contact us and have a RMA Number before you ship any repairs to us. Fiilex Light units may be sent directly to our national service headquarters:
Fiilex Lighting (LED)
ATTN: RMA #
1689 Regatta Blvd
Richmond, CA 94804
TEL (510) 620-5155
FAX (510) 620-4102
Repaired equipment is subject to a 90 day limited warranty covering the repairs, and not consequential damages. The general product warranty still applies to the rest of the light. See general statement regarding limited warranty.